Shipping and Return Policy

 
Delivery Policy
All orders will be delivered the same day before 6:30pm Monday through Sunday. If your order is placed after cutoff time, it will be delivered the next day. We aim to deliver orders within an hour after being placed. If you place and order and know you won't be home to sign for your package, please specify in the notes what time you would like your delivery and we can try to accommodate you as much as possible. If you are not present during the delivery, you will have to pick up your order in-store at 180 17th Street West during our hours of operation. You will be notified via email or phone if you missed your delivery. We offer city-wide delivery within Prince Albert. Shipping through Canada Post Xpresspost is available within all of Saskatchewan, now including PO Boxes.
Refund/Return Policy
We will refund or exchange any products shipped in error or any recalled/defective products. We do not issue refunds or exchanges for products otherwise. Opened packaging: Returns and refunds are only available where video evidence of opening your package is provided. Please record the opening of your order in the event there is a discrepancy where products may be defective. At this time, we provide refunds and exchanges in-store only. You can return or exchange a product in-store for up to 10 days from the date you purchased it. Any product you return or exchange, must be in the same condition you received it and in the original packaging. Online order receipt and ID must be provided at time of refund or exchange. You have the option to cancel your order for a refund within the 30 minute time-frame of when the order was placed if it hasn't been delivered. You will be charged a 5 dollar processing fee if the order has been paid but not yet shipped/delivered. Please view our Terms and Conditions for additional information.
Shipping Policy
We use Canada Post Xpresspost. As long as your order was made within the 2:30pm cutoff, it will be picked up by Canada Post that same day and you will receive your package within 3-5 business days. You will be provided a tracking number the day of shipment, and will update with 24 hours. If your order is placed after the cutoff, or on a weekend, it will be shipped the next business day. Your package will never be drop-shipped. Please use the comment section for any specific inquiries about your shipment.