Shipping and Return Policy

 
Delivery Policy
All orders will be delivered the same day before 6pm Monday through Sunday. If your order is placed after cutoff, it will be delivered the next day. We aim to deliver orders within an hour after being placed. If you place and order and know you won't be home to sign for your package, please specify in the notes what time you would like your delivery and we can try to accommodate you as much as possible. If you are not present during the delivery, you will have to pick up your order in-store at 180 17th Street West during our hours of operation. You will be notified via email or phone if you missed your delivery. We offer city-wide delivery within Prince Albert. Shipping through Purolator Express is available with all of Saskatchewan, excluding PO Boxes.
Refund/Return Policy
Refunds are only available on unopened product and where video evidence is provided. Please record the opening of your order in the event there is a discrepancy where products may be defective. At this time, we provide refunds and exchanges in-store only. You can return or exchange a product in-store for up to 10 days from the date you purchased it. Any product you return or exchange, must be in the same condition you received it and in the original packaging. Online order receipt and ID must be provided at time of refund or exchange. You have the option to cancel your order for a refund within the 30 minute time-frame of when the order was placed. You will be charged a 5 dollar processing fee. Please view our Terms and Conditions for additional information.
Shipping Policy
Orders ship via Purolator Express within 48 hours from the time your order is placed. Orders will be shipped the next business day if placed on evenings or weekends. Shipments will usually arrive 1-2 business days after the order has shipped. You will receive an email with a tracking number once your order has been shipped. The tracking number will be active within 24 hours. One piece of valid government-issued photo ID with proof of address and age is required with all shipments. An Adult Signature Required shipment will not be released to individual without proof of age. Unfortunately we cannot ship to PO Boxes or land locations at this time.
   

Refunds and Returns

 
Can I return my purchase?
Refunds are only available on unopened product and where video evidence of opening is provided.
For what reason can I return product?
We will exchange any products shipped in error. We return defective products. Recalls will also be accepted. We can only return/exchange unopened product with provincial seal intact.
How can I return my purchase?
At this time, we provide refunds and exchanges in-store only during business hours. You can return or exchange a product in-store for up to 10 days from the date you purchased it. Receipt must be provided at time of refund or exchange. Pease contact us at orders@prairiecanna.ca for further info.
How can I cancel my order?
On the website there is a 48 hour time-frame for cancellation from order time, a $5 non-refundable processing fee will apply.